Help
Short answers for getting something done. If yours is not here, email support@stayrestocked.com.
Looking for the bigger picture rather than a task? The FAQ answers what Restock does and what it costs, and the guides cover how to run it well.
Getting started
Building a Shopping List
Two ways to build a Shopping List
Paste your own product links, or pick from the catalog.
Bring a whole Amazon, Walmart or Costco list in one paste
If you already keep a list at one of those three stores, you can move the entire thing over without collecting a single link.
Video 1:33Paste up to 150 product links, or import a spreadsheet
The two ways to add a lot of products at once when you are not copying a store's own list page.
Video 1:19The confirm step: what to check before products land
Every add shows you the resolved products first. What each part of that screen tells you.
Video 1:19What your cleaner's tiles say, and how to change it
The cleaner sees a category, not a product name. Where that label comes from and how to change it.
Adding products from the catalog
Checked products with real names and photos, without hunting for a single link.
Why a paste added fewer items than you pasted
A paste skips lines that hold no product, and products already on the list.
Video 1:33
The QR card and your cleaner
Print the QR card and put it where the supplies are
Five minutes, one time, and your cleaner can report from any phone.
Video 0:48Replace a QR card, or restore an old one
A card that is lost, damaged, or was replaced by mistake. Both directions are reversible.
What your cleaner sees when they scan
The whole cleaner experience, so you know what you are asking of them.
Video 0:54Spanish, notes and photos on the cleaner's page
The three things a cleaner can add beyond tapping, and how they reach you.
The scan or the send is not working
Almost always the property WiFi. What to tell your cleaner, in one message.
Requests, the email and the cart
Reading a restock request
What your cleaner sent, what the colors mean, and where notes and photos show up.
Video 1:23How the cart button works
What happens between the email and your store cart, and why a page sits in between.
Video 1:23An item did not make it into the cart
Why a store drops a product from a cart, and how to fix it for good.
Mark ordered, or dismiss
Closing a request so you and your team know what is still waiting on someone.
Your cleaner sent an all-stocked check-in
The email that arrives when your cleaner finds nothing needs restocking.
Why a line says it was already asked for
The same item comes back before the last order lands. This line stops you buying it twice.
When two of you might order the same thing
Cart opened tells you somebody already picked up the request. Mark ordered when you buy.
Buying only part of a request
Set the quantities you want on the cart page, then open the cart.
Sending the cart to whoever does the buying
The cart page opens without an account, so the order can go to an assistant, a co-host, or your own phone.
Many properties
Standard Lists: decide once, use everywhere
The list every property should carry, and how a property is allowed to differ from it.
Video 1:16Push a Standard List to your properties
How to add what a property is missing, without touching anything already on its list.
Video 1:09Where a property differs from its Standard
Reading the comparison, and knowing which differences to fix and which to leave alone.
Groups: markets, and who hears about them
Put the properties one person handles in a group, and their requests reach that person.
Standing up a new property from one you already have
Your second house should not start from an empty list.
Video 1:11Add many properties at once
Paste your properties or upload a sheet, fix any row right on the page, and each house lands in its group with its list.
Video 2:49Changing a property's details
The name, the address, the group, and who gets copied on its requests.
Keeping a list right
Quantities, and Restock versus Replace
How much of a thing you buy, and the two kinds of line a list can carry.
Video 0:51Reordering your list, and taking items off it
The order your cleaner sees, how to remove an item, and how to empty a list.
Video 0:51When a product is no longer available
Restock does not check store stock, so check your cart before you order.
Video 2:14
Your account and your team
Invite someone to your account
Add a co-host, a VA or a business partner, and choose which properties they hear about.
Video 1:30Admin and member: what each one can do
The two roles, what changes between them, and why your account always keeps at least one admin.
Who gets the restock emails
How a request finds the right inbox when you have groups, team members and more than one property.
Video 1:30Texts, and what email already covers
Where restock requests arrive today, and how to be first in line for texting.
The sign-in link did not work
Restock signs you in with a link instead of a password. What to do when one does not arrive or does not open.
What lives on the Account page
One page holds your lists, your people, your groups, your QR cards and your own details.
Download your lists as a file
Every Shopping List and Standard List comes out as one spreadsheet, or as a workbook Amazon Business can upload.
Video 1:10What Restock never sees
Your store accounts, your cleaner's identity, and where the line sits.